While the return rates are very low, Homekrafts offers a very flexible Return & Exchange policy.

If you're not satisfied with the order, you can easily return/exchange the product on the order page or from the Home page on the Return & Exchange section.

You can also write to us at support@homekrafts.in regarding the issue.

However, there are a few basic rules to be eligible:

1. Product has to be in original & unused state.
2. Request has to be raised within 5 days of delivery.
3. We accept the request only if there is a mismatch in quality, size, color or design or in case an item is missing/wrong in a combo order.

Once the request has been made, our team will review the request. Once approved Return/Exchange will be initiated.

1. Defective or Incorrect Products: Replacement is provided. 
   You have to upload the original products images received and NOT the Website images and an unboxing video as proof of the issue.
2. Return request for other reasons: 
   Please note if you have received empty box/missing components, please drop an email with the unboxing video as proof of the issue within 24 hours of order delivery, failing which the claim will not be entertained.

While we investigate on this case, request you to please make note of these pointers:

• Please do not use the item for which claim is being raised.
• You may be required to provide information like short description of the case (A few questions will be asked to help us understand the scenario).
• The snapshot of the original Box with the Product received.
• The unboxing video as proof of the issue.

The customer will have to bear the return charges in case there is no fault in the product and customer just changed their mind.

Only replacement possible for below products:

Products with Vendor : DD , TRH

NOTE: We do not offer returns on bulk orders.